The Consumer Rights Directive (2011/83/EU), implemented by virtue of the Joint Ministerial Decision Z1-891/30.08.2013, came into force on 13.06.2014, amending the sections on distance selling and off-premises contracts of the Consumer Protection Law 2251/1994. The newly introduced provisions include a ban on hidden fees (‘cost traps’) and surcharges, a ban on pre-ticked boxes on websites, rules on the right of withdrawal for digital purchases (no right if the performance has begun with the consumer’s prior express consent and his acknowledgment that he thereby loses his right of withdrawal), information requirements for digital content (compatibility with hardware and software and the application of any technical protection measures), a model withdrawal form. The withdrawal period remains 14 calendar days, same as under the previous legislation.
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